Privacy Policy

1. Information We May Collect

We may collect information that you provide directly, information generated during your use of the service, and certain technical information collected automatically.

This may include:

• name, username, or display name, if provided;
• email address, including when you contact support or make a purchase;
• song requests, prompts, descriptions, stories, occasion details, themes, and custom lyrics you submit;
• generated outputs and related interaction data;
• billing-related information received from payment providers, such as order status, transaction identifiers, purchase amount, and country;
• device information, browser type, operating system, language settings, IP address, referral source, pages viewed, and interactions with the website;
• messages you send to customer support or through contact forms.

2. Payment Information

Payments may be processed by third-party payment providers, including Lemon Squeezy or other providers we use from time to time.

We do not store full payment card details on our own servers. However, we may receive limited transaction-related information from payment providers, such as:

• payer email address;
• order or transaction ID;
• purchase status;
• product or plan purchased;
• billing country or region;
• refund or chargeback status.

3. How We Use Information

We may use collected information for the following purposes:

• to provide, operate, and maintain the website and song generation service;
• to process user requests and generate personalized songs and related content;
• to process purchases, confirm orders, and provide access to paid features or digital content;
• to respond to support requests and communicate with users;
• to improve product quality, website performance, and user experience;
• to monitor usage, detect errors, and maintain security;
• to prevent fraud, abuse, unauthorized access, and unlawful activity;
• to comply with legal obligations and enforce our Terms of Service.

4. Legal Bases for Processing

Depending on your location and applicable law, we may process personal data on one or more of the following legal bases:

• performance of a contract or steps taken at your request before entering into a contract;
• our legitimate interests in operating, improving, and securing the service;
• compliance with legal obligations;
• your consent, where consent is required.

5. User Content

When you submit prompts, stories, names, lyrics, dedications, or other content for song creation, we process that content in order to provide the requested output.

Please do not submit confidential information, payment card details, sensitive personal data, or content you do not have the right to use.

You remain responsible for the content you submit through the service.

6. Cookies and Analytics

We may use cookies and similar technologies to support website functionality, remember preferences, understand traffic patterns, improve performance, and help maintain security.

We may also use third-party analytics or infrastructure providers that collect technical information such as page views, browser data, device type, and general location derived from IP address.

You can usually control cookies through your browser settings. Disabling certain cookies may affect how the website functions.

7. Sharing Information With Third Parties

We do not sell your personal information to advertisers.

We may share information with trusted third parties only when reasonably necessary to operate the service, including:

• payment processors and merchant-of-record providers;
• hosting and cloud infrastructure providers;
• analytics providers;
• authentication and security providers;
• customer support, communications, or email delivery providers;
• AI, audio, or content generation providers used to deliver the service.

We may also disclose information if required by law, legal process, or governmental request, or when necessary to protect our rights, users, or the public.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• providing the service and generated content;
• maintaining transaction and business records;
• resolving disputes and handling support requests;
• enforcing agreements;
• complying with legal, tax, or accounting obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

We take reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Depending on the services and providers we use, your information may be processed in countries other than your own. Those countries may have data protection laws that differ from the laws in your jurisdiction.

Where required, we take reasonable steps to use appropriate safeguards for such transfers.

11. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• request access to your personal data;
• request correction of inaccurate data;
• request deletion of your data;
• object to or restrict certain processing;
• request a copy of your data, where applicable;
• withdraw consent where processing is based on consent.

We may need to verify your identity before fulfilling certain requests. Some rights may be limited where we are legally permitted or required to retain information.

12. Children's Privacy

The service is not intended for children under the age required by applicable law to use such services without parental consent.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information through the service, please contact us so we can review and take appropriate action.

13. Third-Party Links and Services

The website may contain links to third-party websites or rely on third-party tools and services. We are not responsible for the privacy practices of third parties, and their handling of information may be governed by their own terms and policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, the updated version will be posted on this page with a revised effective date.

Your continued use of the website after changes become effective means that you acknowledge the updated Privacy Policy.

15. Contact

If you have questions about this Privacy Policy or want to make a data request, you can contact us at:

SongSurprises
Email: songsurprises.support@gmail.com
Website: songsurprises.com

You may also review our Terms of Service for more information about the use of the website and services.